Hello,
We apologize for the inconvenience you are facing. To resolve this issue, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Please navigate to the Rank Math Support Forum to open a ticket.
In the Ticket Title section, enter a one-line summary of the issue and provide more details in the Ticket Question section. In the Sensitive Data section, enter the email addresses you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, you need to select one of the emails as your preferred email address.
Once done, click the SUBMIT YOUR TICKET button. Our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as per your request.
If you have any further questions, feel free to reach out to our dedicated support team. We’re available 24/7, 365 days a year.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Hey, My order was placed on the wrong email and I want login details on this email “d************@g********”, the order was placed on the wrong email “d***************@g********”
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
