Hello,
Thank you for reaching out to us regarding the unexpected charge for the ‘Content AI Creator.’ I’m sorry to hear about the inconvenience this has caused.
To investigate this further and provide you with accurate information, we will need to review your account details associated with the Order ID: RANKMATH240210-8952-66512B.
Please allow me a moment to look into this issue for you. In the meantime, if you have any additional details or concerns, feel free to share them with us.
Thank you for your patience, and we will get back to you shortly with more information.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
I am still waiting for a response?
Thanks,
Jennifer
Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Please let us know if you did not receive the email. We are here to assist.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
