Open Graph default image not displaying

#65912
  • Resolved Anonymous
    Rank Math free

    Hello,
    I have set my default image for the Facebook Open Graph in Rank Math > Titles & Meta > Global Meta > OpenGraph Thumbnail, however when viewing the source of the page it shows a different image. I even checked on the single pages, but there I see the default image set above – still the code shows a different image.
    Other settings (title, description) show correctly.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please head over to the page social meta box and add a social image. Please note that without that, Rank Math is set up to use the featured image of a post as its open graph image. Only if there is no featured image, we use the fallback option set in Rank Math > Titles & Meta > Global > OpenGraph Thumbnail.

    Hope that helps

    Anonymous
    Rank Math free

    Hello Michael,
    thank you for your prompt reply. The issue is that I have added the global OG thumbnail image in Rank Math > Titles & Meta > Global > OpenGraph Thumbnail and I do not have an individual social image in the page RM metabox (when I open the metabox I see the global image), nor do I have a featured image set.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?
    Please note, that since this is a brewery site, the main page is an age gateway, while the main site is called Homepage (/home).

    Thank you.

    Hello,

    I have updated the post with an on-page social image which seems to have fixed the issue. It is likely the editor you are using is automatically setting an image from your content as the featured image when there is none set.

    I created a test post with no image and it seems to have defaulted to the image set in Rank math > Global meta.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous
    Rank Math free

    Ok, seems working ok. However I’m using Beaver Builder page builder as page editor. Are there any incompatibilities that may cause such behavior? Using one global image for all sites makes it easy to manage and having to do it one by one on each page for the same image (in case of many pages) makes it difficult.
    However now all pages show the proper default image, so I don’t know what changed. Hope this will work from the start on other pages.
    Thanks.

    Alberto
    Rank Math business

    Hello,

    We don’t have reports about it doesn’t work (right now) with that page builder but if it doesn’t work (even after now that you said it is working), let us know and we will check it in detail.

    Looking forward to help you.

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this ticket.