OG Image not working – Correct size image

#65116
  • Resolved Anonymous
    Rank Math free

    I’m using the correct size image (1200 x 630 px) and neither the image nor the website description populate when sharing any links from my blog subdomain. Everything gets pulled from the parent domain which is blank (and runs on another theme).

    • This topic was modified 5 years, 1 month ago by .
Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just checked and it doesn’t work because something is adding a really weird URL in your og:image tag. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I have found the issue, it seems you are using the Optimole service and meanwhile it is not the issue, it adds a custom URL in the og:image tag, something like: optimolecdn.com/https://the_image_url and since it doesn’t provide the image in a single request, Facebook is not loading it.

    You should or disable it, or ask their support on how to disable it in the og tags.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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