Now I can not even access the conversation from the email

#599635
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    It shows I do not have permission to see this content, the ticket what i opened I can not see anymore

Viewing 6 replies - 1 through 6 (of 6 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm which content are you referring to? If you’re referring to the tickets created from your other account with the PRO subscription, then they won’t be accessible as they are in the private section.

    To view or create a ticket privately, you may need to login using the email address we have shared from your previous ticket.

    Hope that helps.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    You guys ask for my email address yesterday to fix the issue is it resolved? If not pls provide refund I opened a ticket 3 days ago
    And seem like you guys do not even know what was the original problem by kow and lost between all topic

    Anonymous

    2 years, 3 months ago

    Rank Math free

    The customer service not working, as I see
    You should fl refund the payment if you not capable fix in 3 days

    Reinelle

    2 years, 3 months ago

    Hello,

    Your PRO subscription was applied to the other email address we referenced on your other ticket.

    I have also added the email address in the sensitive data section. Since you don’t want the merge option, please log out to your current account and use that email address to log in instead:
    https://rankmath.com/my-account/

    Please use incognito mode or a different browser to use the forgot password feature with the email address. If you’re unable to log in, you can reset your password instead of the login option.

    Forgot

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    I already asked how to log out, I explained I can’t log out from WordPress it is simple no section!

    Jeremy

    2 years, 3 months ago

    Hello,

    The logout button can be seen on your account page. Please refer to my screenshot below:

    Rank Math support

    Once you are logged out, you can follow the instruction my colleague presented in the previous reply to this ticket to access the correct account.

    If you are still having trouble logging out, you can open a new incognito or private window or use a different browser.

    Looking forward to helping you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Now I can not even access the conversation from the email’ is closed to new replies.