Not seeing any analytics data displayed

#624361
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello, I cannot seem to find out why or fix the issue I have where I am not seeing any analytics data displayed. This is despite the fact the I am connected to google (green dot) & I have tried re-connecting on a number of occasions.

    I would add a screenshot for clarification but no ability to add an attachment here??
    I have dragged & dropped screen shpt below – not sure if you can view it..

    /Users/juddbeale1/Dropbox/My Mac (Judds-MacBook-Pro.local)/Desktop/Screen Shot 2023-08-29 at 5.31.40 pm.png

    Please respond with a solution to this.
    I have other websites with Rank math installed & showing analytics data fine.. not sure why a problem this time.

Viewing 1 replies (of 1 total)
  • Great

    2 years, 1 month ago

    Hi there,

    We’re sorry to hear that you’re having trouble with your analytics data. We know how important it is to have accurate and up-to-date data for your website.

    Don’t worry, we’re here to help you fix this issue. Please follow these steps:

    1. Go to your WordPress dashboard and click on Rank Math > Tools & Status > Database Tools. Then click the Rebuild Index button. This will clear the index of your analytics data and prepare it for the new data.
    2. Go to Rank Math > General Settings > Analytics tab, and click the Delete Data button. This will delete all the existing analytics data from your website. Then click the Update Data Manually button. This will start fetching the new data from Google.
    3. Wait for a few minutes until the data import process is complete. You can reload the page to see the progress of the import process.
    4. Once the process is done, please check the Analytics page and see if the data is showing up correctly.

    If this works, great! If not, please let us know and we’ll investigate further.

    By the way, you can share screenshots with us by uploading them to an image hosting tool like imgur.com/upload and sharing the image URL with us here.

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Not seeing any analytics data displayed’ is closed to new replies.