Not able to save data liek meta title in wp-admin

#662492
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  • Hello,

    Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

    The inability to save metadata is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error or a firewall-related issue.

    Here is how you can fix it:

    • Firstly, ensure that you have the latest version of Rank Math installed on your site.
    • Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
      /wp-json/rankmath/v1/updateMeta
      /wp-json/rankmath/v1/updateSchemas
      /wp-json/rankmath/v1/updateRedirection
      /wp-json/rankmath/v1/getFeaturedImageId
      /wp-json/rankmath/v1/getHead

      If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

    • Check if any JavaScript errors might be preventing Rank Math from saving the keyword. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
    • Check if any plugin might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.

    Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

    We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Not able to save data liek meta title in wp-admin’ is closed to new replies.