Not able to open “SEO” field in Elementor Editor

#34954
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have recently added up Rank Math SEO plugin. However, I am not able to open it after clicking on “SEO” tab which shows up in the Elementor Editor.

    Can you please help me with this regards?

    Thank you.

    • This topic was modified 5 years, 1 month ago by .
Viewing 12 replies - 1 through 12 (of 12 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you replicate this issue on a different browser?

    If so, could you also check for conflicts with your theme + the rest of your installed plugins by performing these steps:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hi,

    I tried replicating this issue with different browser, but it doesn’t work that way also.

    I also tried to save “Focus Keyword” parameter when I am editing the post. When I click Save and refresh the page, the focus keyword disappears. Also, I am trying to implement Rank Math’s recommendations to my post, but my score doesn’t increase.

    Help me 🙁

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hi,

    I have submitted my sensitive data

    • This reply was modified 5 years, 1 month ago by .
    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    You forgot to share the site URL on the sensitive data section. Please share this info so that we can check this further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    5 years, 1 month ago

    Rank Math free

    Hi Nishant,

    It seems like you hadn’t followed the health check link we provided earlier.

    Checking your website with Elementor and Rank Math, I see the SEO tab working fine:
    null

    That suggests an issue with something else.

    Follow these instructions to check what might be causing this issue as it is working fine when we test.
    https://rankmath.com/kb/check-plugin-conflicts/

    Thank you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hi,

    I am able to see the “SEO” field in Elementor now. But the problem is still with the Rank Math section which gets displayed on the right side when I edit my Property Post.

    I have added a screen shot of my page. Please check.

    Rank Math Issue

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    The screenshot you have shared show the default word press editor and there is nothing wrong with SEO location. To edit with Elementor, you should see a button on top as shown below:

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Thanks for your reply.

    I have a woocommerce type website where I have many product pages. I have created a template of the product page with elementor. Now, when I go to edit a single product, it doesn’t allow me to open in elementor as its template has been designed with elementor.

    Hence, I need to rely on simple wordpress editor when I have to do SEO on a single product.

    Please help on how can I solve this issue.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hi Nishant,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    After the latest plugin update, the SEO options are now available on the sidebar when editing posts in Gutenberg as shown here: https://i.rankmath.com/U44EB5

    You can disable this integration and rollback to the older metabox layout by adding the following code on your theme’s functions.php file:

    /**
 * Disable Gutenberg Sidebar Integration
 */
add_filter( 'rank_math/gutenberg/enabled', '__return_false' );

    Looking forward to helping you. Thank you

Viewing 12 replies - 1 through 12 (of 12 total)

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