Not able to connect to Google sevices

#677972
  • Resolved Anonymous
    Rank Math free

    Hello, I’m in the process of installing your progrmam and not able to complete.
    On the “Connect Google™ Services” it does not find my website so I can’t continue. Can youplease help? thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    You can skip the Google connection process in the Setup Wizard and after completing the setup please follow this guide to remove Rank Math App from your Google account and after that, please try to reconnect it again from WordPress Dashboard > Rank Math > General Settings > Analytics with all the required permissions: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    Also, please make sure that you’ve connected the correct Google account and not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hi , I did that and it still can’t find my website when trying to reconnect.
    Thanks

    Hello,

    Before further troubleshooting, please ensure that you have verified your email/account as the owner of the property. Go to your Google Search Console > Settings > Users and permissions:

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Not able to connect to Google sevices’ is closed to new replies.