Hello,
I’m sorry to hear that you’re experiencing this issue. It sounds like you’re encountering an error related to Rank Math SEO. Based on the error message you’ve provided, it seems that there is a file or directory issue in your home directory.
The error you’re experiencing might be related to the configuration of your website and how Rank Math SEO interacts with it. However, the error message you’ve provided doesn’t specify the exact nature of the problem.
Given the complexity of the issue, I recommend reaching out to the Rank Math support team for further assistance. You can open a support ticket here. They will be able to provide more specific guidance based on your website’s configuration.
Thank you for bringing this to our attention, and I hope the support team will be able to help you resolve this issue promptly.
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We want to look at the issue you are currently facing using Rank Math.
However, can you please be more elaborate on this issue so we can understand what is wrong?
We are unable to view/access the image you shared.
You can share the screenshot using https://imgur.com/upload or share a video using https://www.loom.com/ with us so that we can investigate the issue further.
We really look forward to helping you.
Thank you.
issue video as discussed
Same issue occurs whenever I activate rank math and deactivate it. I have also discussed this with the hosting provider regarding this but since this issue has not been resolved, I have to talk to the rankmath team. I told you that I have contacted you and this is happening only with single theme and not with all the themes as I have shared in the video.
How more time take to resolve this issue
Hello,
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have tried everything but I am not able to do this I have shared a temporary login link for you please resolve this issue as soon as possible The video that I am showing is happening so that I can work and this It is happening not only with one theme but with all themes please resolve the issue.
hey when your team will revert kindly understand my problem my website is down since 19th because if this issue and everytime i share temporary login after its your team says that link not work
Hello,
We attempted to sign in to your website WordPress dashboard using the access details provided in the sensitive data section but we could not.
It seems the login permission has expired.
Kindly check from your end and provide permission for up to 3 – 7 days so that we can check and resolve this issue.
Looking forward to hearing back from you.
temporary login extended for 3 days but i requested kindly close this issue today only my work is already effected from 19th Nov.
Adetayo 17 hour gone still not any resolution process started
Hello,
We are able to log in to your website with the access provided in the sensitive data section.
We logged in and we are able to replicate this issue. Indeed we can see the error when previewing any theme while the Rank Math plugin is active
Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug this further? You can request the FTP details from your host.
Please do take a complete backup of your website before sharing the information with us.
Thank you so much for your patience while we resolve this for you.
Hello,
I have updated the required details and have also mentioned in my mail ID that I request you to send me the screen record video of the issue you are resolving on my mail, so if this issue ever comes in future then I can request for it. You will not have to enter it and you can share the link of the video on proper setting of Rank Math with me on mail.
Thank you.
Hello,
Thank you for the additional information. Our developers have been able to investigate and resolve this issue on your website. Can you please check on your end again and let us know if you’re still experiencing the same issue?
Regarding the video, I’m afraid that would not be possible, but since we are now aware of this issue – we have added it to our list and we’ll be permanently fixing this for all users in one of the upcoming releases. You can see our changelog for when that happens.
Thank you for your patience and cooperation. Looking forward to hearing back from you.
The issue is still the same as soon as I updated Rank Math the site is showing the same issue again. Please resolve this issue. My work is getting affected a lot by this and this time when you resolve this issue kindly share video where the issue so next time i check
