no credit ………..

Hello,

Thank you for reaching out to us regarding the issue with your Content AI credits not reflecting correctly after purchasing 7500 credits.

To resolve this, please ensure that you are logged in to the correct Rank Math account that you used to purchase the credits. You can log in to your Rank Math account and check the remaining credits by visiting this URL: Rank Math Account.

If you see the correct remaining credits in your account but they are not showing up on your website, you can disconnect and reconnect your Rank Math account by following these steps:

1. Go to your WordPress admin area.
2. Navigate to Rank Math > Dashboard > Help.
3. Click on “Disconnect” and then “Connect Now” to refresh the connection.

After reconnecting your Rank Math account, please head over to your Content AI settings and refresh the credits. This will ensure that the plugin requests the updated credits from our server and displays the correct count. You can refer to the screenshots provided in the initial response for guidance.

If you encounter any difficulties during this process or if the issue persists, please let us know, and we will be happy to assist you further.

Thank you for your patience, and we appreciate your cooperation in resolving this matter.

Sources:
How to Restore Missing Content AI Credits » Rank Math
Content AI – Your Personal AI Assistant by Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Could you please try to follow the steps from this guideline and see if that works for you? https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

If the issue persists, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Sorry for the inconvenience caused. Please share your site login details in the sensitive data section so we can fix the issue and activate Content AI on your site.

If you don’t want to share the login details and want to proceed with the refund, let us know and we will do the needful.

Looking forward to helping you.

Hello,

We have gone ahead and fixed this on your website. Please see the screenshot in the sensitive data section.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.