No analytic data on the dashboard

Resolved Anonymous
2 years, 5 months ago

Rank Math free

I have connected the website with the google search console but unfortunately I cannot see any analytics data. Even the data that was there before has disappeared.

What could be the problem?

Viewing 3 replies - 1 through 3 (of 3 total)

Sandeepan Kumar
2 years, 5 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

1. Head over to WP Dashboard > Rank Math > Tools & Status > Database Tools and click the Rebuild Index button

2. Head over to WP Dashboard > Rank Math > General Settings > Analytics tab, and click the Delete Data button and then click the Update Data Manually

3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

4. Once the process is complete. Please re-check the Analytics page and all the data should be showing up correctly.

If not, do let us know and we will check.

We really look forward to helping you.

Thank you.

Anonymous
2 years, 5 months ago

Rank Math free

hi

unfortunately i still have this problem, i followed the instructions but nothing has been solved yet

regards

Alfred

Reinelle
2 years, 5 months ago

Hello,

In this case, please follow these steps:

If you do not see any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using any other Google Analytics plugin.

2. Update to the latest version of Rank Math Free

3. Ensure that you are logged in to your account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.

4. Let the process complete, which might take around 30 minutes.

Hope that helps.

Thank you.

RankBot
2 years, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.