Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Can you please try following the steps below to see if that works for you?
#1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
#2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin (WP Rocket). The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
#3. If the above steps doesn’t seem to work, kindly apply the following filter code to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
The problem seems to be solved, just by the flushing. I will now look if the problem remains to be solved or will return. In that case i will create a new ticket.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
