Hello,
Thank you for reaching out to us. To change the email associated with your Rank Math PRO account, you will need to contact our support team directly. Please open a ticket on our Rank Math Support Forum by following these steps:
- Visit the Rank Math Support Forum.
- Enter a one-line summary of the issue in the Ticket Title section.
- Provide more details about the email change request in the Ticket Question section.
- In the Sensitive Data section, enter both the current email (i**********@t*****************) and the new email (t*************@g********) you want to connect to your PRO account.
- Click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and proceed with changing the email connected to it as per your request.
If you encounter any issues during this process, please let us know by replying to this ticket. We are here to assist you further.
Thank you for your understanding and cooperation.
Best regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The PRO subscription was associated with the Rank Math account under the email address we just added to the sensitive data section.
Do you want us to merge the accounts under a single email address to prevent confusion? If so, what is the preferred email address?
Looking forward to hearing back from you.
Hello,
Looks like the purchase was made using l************@g********
You can reset the password from https://rankmath.com/my-account/
The account with t*************@g******** already exists.
If you want, we can merge the accounts for you. Just need to know which one is your preferred account.
no this is a scam someone got into my account do not merge
Hello @philotero1,
Thank you for reaching out.
Your account wasn’t mentioned in this thread. If someone is trying to access your account and requests for modification of the account, you may change your password as well.
Looking forward to helping you.
I have no idea what this is about.
Hello @james-3450,
Thank you for reaching out.
Your account wasn’t mentioned in this thread as well. This ticket is in our public forum. If you have any other concerns about your account, please submit a support ticket here: https://rankmath.com/support/
Looking forward to helping you.
How do I prevent these from hitting my inbox?
Hello,
We checked further and it seems that you are currently subscribed to this thread. We deeply apologize for that. If you experience this situation again, let us know here and we’ll investigate it from our end.
With that said, we have unsubscribed you from this thread so you will never receive any notification about it moving forward.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
