never received initial email with password

#798005
  • Resolved Anonymous
    Rank Math free

    I cannot change my password because i never received yours or an initial set up email. im frustrated and tried to contact you last night. i cannot respond to your auto response because that does not fix the problem either..

    please forward the set up email with your passowrd so i can change it as soon as possible

    c******@t************************

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the inconvenience you are facing with not receiving the initial email containing your password. If you haven’t received the setup email, it might be due to various reasons such as spam filters or incorrect email addresses.

    To resolve this issue and regain access to your account, please follow these steps:

    1. Check your spam or junk folder in your email inbox to ensure the email wasn’t filtered there.
    2. Whitelist our email address to ensure future communications reach your inbox.
    3. If you still can’t locate the email, please reach out to our support team by opening a ticket at our support forum: Rank Math Support Forum.

    By submitting a ticket, our support team will assist you in resolving the issue promptly.

    Thank you for bringing this to our attention. We appreciate your patience and understanding.

    Let us know if you need further assistance.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Write Smart & Effective Email Reply » Rank Math

    Anonymous
    Rank Math free

    i need a human please, i cannot change my password for myself or my team.. please resubmit to c******@t************************

    I never received the first email and had to login with facebook. this will not work for me

    please advise

    tamara hodges

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you have two separate accounts, one for this account and another under c******@t************************. Both of them are subscribed to Rank Math PRO.

    We went ahead and reset the login details for this first account. Here they are:
    Auto-login: https://rankmath.com/my-account/?uid=1832076&altoken=73211833d8555b9f5f209352d69c17da
    Username: tamaramichelle
    Email: t**********@g********
    Password: zQZ@3*7fK6uTlC0E7CtOR2jS
    Set a new password: https://rankmath.com/my-account/edit-account/

    To avoid any confusion in the future, would you like to merge these two accounts?

    If yes, please send an email to our billing and accounts department at support@rankmath.com using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.

    We really look forward to hearing back from you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘never received initial email with password’ is closed to new replies.