Need to merge accounts to gain use of credits for Content AI

#775575
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    I purchased a Content AI membership but in my Rankmath plugin it is under a different email address so the 2 are not linked.

    My rank math is under the email address b*******@h**************** and my Content AI is under n*********@g********

    I have now got 2 sets of login details. can I please have them merged to the one assocatied with the b*******@h**************** account so I can get it working.

    The login details are in the sensitive data

Viewing 12 replies - 1 through 12 (of 12 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your Content AI credits not being linked to the correct email address. We apologize for any inconvenience this may have caused.

    To merge your accounts and link the Content AI credits to the email address associated with your Rank Math account, please follow these steps:

    1. Log in to your Rank Math account using the email address b*******@h****************.
    2. Navigate to the Websites section to check if your Content AI credits are visible under this account.
    3. If the credits are not visible, please contact our support team by submitting a ticket here. In the Sensitive Data section of the ticket, provide the email addresses you want to merge and any other relevant details.

    Our support team will assist you in merging the accounts and linking the Content AI credits to the correct email address associated with your Rank Math account.

    If you encounter any difficulties or need further assistance, please feel free to let us know. We are here to help!

    Thank you for your understanding and patience.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Need a human

    Jeremy

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have gone ahead and merged your accounts and kept the preferred email address.

    Please check from your end if everything is in order.

    Looking forward to helping you.

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Thank you Jeremy, the accounts have been linked successfully. While I have you can you tell me if it’s normal when I do the bulk edits that most of the time all I get is a message that says **bulk editing SEO meta has started. It might take a few minutes to complete the process****. and then nothing happens even if I leave it for hours??? On the demo video I had assumed the process would be instantaneous?

    Adetayo

    1 year, 5 months ago

    Hello,

    There is a tool for terminating such type of Content AI Bulk Editing Process. This can help when a background bulk editing process gets hanged, etc.

    You can access the tool from Rank Math > Status & Tools > Database Tools > Cancel Content AI Bulk Editing Process. Please note that you will only see this tool if you have an ongoing bulk editing process. You can learn more here.

    We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

    Thank you for choosing Rank Math

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Sorry, the option you mentioned does not show up. Please see below:

    Rank Math SEO
    Easy Mode Advanced Mode
    DASHBOARD / TOOLS

    Bulk editing SEO meta started. It might take few minutes to complete the process.

    Dismiss this notice.
    Version Control
    Database Tools
    System Status
    Import & Export
    Flush SEO Analyzer Data

    Need a clean slate or not able to run the SEO Analyzer tool? Flushing the analysis data might fix the issue. Flushing SEO Analyzer data is entirely safe and doesn’t remove any critical data from your website.
    Clear SEO Analyzer
    Remove Rank Math Transients

    If you see any issue while using Rank Math or one of its options – clearing the Rank Math transients fixes the problem in most cases. Deleting transients does not delete ANY data added using Rank Math.
    Remove transients
    Purge Analytics Cache

    Clear analytics cache to re-calculate all the stats again.
    Clear Cache
    Rebuild Index for Analytics

    Missing some posts/pages in the Analytics data? Clear the index and build a new one for more accurate stats.
    Rebuild Index
    Clear 404 Log

    Is the 404 error log getting out of hand? Use this option to clear ALL 404 logs generated by your website in the Rank Math 404 Monitor.
    Clear 404 Log
    Re-create Missing Database Tables

    Check if required tables exist and create them if not.
    Re-create Tables
    Fix Analytics table collations

    In some cases, the Analytics database tables or columns don’t match with each other, which can cause database errors. This tool can fix that issue.
    Fix Collations
    Delete Internal Links Data

    In some instances, the internal links data might show an inflated number or no number at all. Deleting the internal links data might fix the issue.
    Delete Internal Links
    Delete Redirections Rules

    Getting a redirection loop or need a fresh start? Delete all the redirections using this tool. Note: This process is irreversible and will delete ALL your redirection rules.
    Delete Redirections
    Update SEO Scores

    This tool will calculate the SEO score for the posts/pages that have a Focus Keyword set. Note: This process may take some time and the browser tab must be kept open while it is running.

    Adetayo

    1 year, 5 months ago

    Hello,

    Please include your website login URL in the sensitive data section so we can check this for you.

    We tried accessing https://hunks4hire.com.au/wp-admin but it goes to a 404 page

    Looking forward to helping you.

    Thank you.

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Updated in sensate data

    Miguel

    1 year, 5 months ago

    Hello,

    When we try to login using the credentials (both) you shared we get a notice notifying us that the username is not available on the website.

    Can you please verify the login credentials and ping us here so we ca debug the issue further?

    Looking forward to hearing back from you.

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    1 year, 5 months ago

    Hello,

    Your site is asking for 2FA verification.

    Please disable 2FA so we can log in and check this further. If you can’t disable it, please use s******@r*********** to create the user for us.

    Looking forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Need to merge accounts to gain use of credits for Content AI’ is closed to new replies.