Hello,
We apologize for the inconvenience you’re facing. To merge both accounts or change the email connected to your PRO account, please open a ticket with our support team through the Rank Math Support Forum. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about your request. Additionally, in the Sensitive Data section, you can enter the email address you want to connect to your PRO account or attach a screenshot of the invoice you received from FastSpring.com. Once you’ve submitted the ticket, our support team will locate your PRO account and assist you accordingly.
If you have any further questions or need assistance, feel free to reach out to our dedicated support team through the same link. We’re available 24/7, 365 days a year.
Best regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Download or Update My Invoice » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for contacting support.
It seems that the email used for this purchase is the one we shared in the sensitive data section.
Do you want us to merge the accounts? If so, what is the preferred email address to keep using?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
