Hello,
Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with accessing the AI credits on your connected websites.
To resolve this issue, please ensure that you are logged in to the correct Rank Math account that you used to purchase the AI credits. Once logged in, navigate to the “Websites” section from the left sidebar. Here, you should be able to see the total number of Content AI credits available with your account.
If you are unable to see the credits, it’s possible that there is a mismatch between the emails on your Rank Math and Content AI accounts. In this case, please contact our support team to merge both accounts or transfer your credits to the email connected to your account. You can reach out to our support team through this link: Rank Math Support.
If you can see the credits in your Rank Math account, you can try disconnecting and reconnecting your Rank Math account from your WordPress dashboard. To do this, navigate to “WordPress Dashboard → Rank Math SEO → Help,” click “Disconnect Account,” and then click “Connect Now.”
We hope this helps. Please let us know if you need further assistance with anything else.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
How to Restore Missing Content AI Credits » Rank Math
