Hello,
Thank you so much for getting in touch.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Dear RankMath Support,
I see the pending credit on my credit card; thank you. Did you close my account so there will be no future charge attempts?
Hello,
The account is currently not “closed” but the subscription is already canceled so your card will no longer be charged.
Looking forward to helping you.
Since I’m unable to login and previous team members have access to the account, please close it and confirm that it is closed. Thank you, Renée
Hello,
Thank you for contacting the support, and we are really sorry for any inconvenience this may have caused.
As requested we have deleted/blocked your account on Rank Math. From today, you won’t be able to access the member area on Rank Math. Of course, we’re very sorry to see you go.
Hope that helps.
