my website goes unstable and get down with rankmath plugin

#563061
  • Resolved Anonymous
    Rank Math free

    Hello,
    I have faced a problem which is my website is unstable and get down too often.
    when I deactivate the rankmath plugin, the website get back to normal

Viewing 1 replies (of 1 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting us for help with Rank Math not working as expected on your website.

    I tried to check your site but the credentials you provided are not working. Please update the credentials and let us know when they are working.

    In the meantime, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘my website goes unstable and get down with rankmath plugin’ is closed to new replies.