My titles tags are not being saved

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

In this case, please check if you are using a Firewall as it may prevent saving the changes.

If you are using a Firewall, please whitelist this route:

/wp-json/rankmath/v1/updateMeta

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/

Let us know how this goes.

Thank you.

Hello,

Thanks for following up here and we’re sorry for the trouble you’re having with Rank Math.

My colleague is referring to your website firewall, i.e. security plugins like WordFence or services like Cloudflare – he was not referring to the Firewall in your computer.

You can ask your developer if they are using any of these type of services/plugins. If they are, they’ll need to whitelist Rank Math routes namely:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

As an example, here’s how to whitelist Rank Math in Cloudflare and in Wordfence.

That said, there are also a few other possible reasons why you can’t save your SEO Title on your site. Here are some additional steps you can explore to fix this issue:

• Make sure that you have the latest version of Rank Math installed on your site. You can check this by going to WordPress Dashboard > Rank Math > Status & Tools > Version Control. If there is an update available, you will see a notification and a button to update the plugin
• Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.
• Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO Title. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem. If you still can’t save your SEO Title on your site, please let us know. We’re always happy to help.

Thank you for choosing Rank Math.

Hello,

Thank you for updating us on this issue.

To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello,

We have tried the combination of username and password in the sensitive data section, but none of them is working.

Could you please check or add the username/email address for your WordPress dashboard so we can investigate further?

Looking forward to helping you.

Thank you.

Hello,

We’ve managed to log in to your site.

Upon saving the title, this is the error showing in the console:

POST https://www.website.com/wp-json/rankmath/v1/updateMeta?_locale=user 403

It normally means that the firewall is blocking the route.

In this case, please contact your hosting provider to check their firewall or if they are blocking the Rank Math update meta routes:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule

Hope that helps.

Thank you.

Hello,

Sure! Let us know how it goes.

Meanwhile, please don’t hesitate to let us know if you have any other questions.

Looking forward to helping you.

Thank you.