My subscription isn’t linking

Hello,

We’re sorry to hear that you’re experiencing issues with your Rank Math subscription. To ensure that your website is connected with an active Rank Math subscription, please follow the steps outlined in our guide here.

First, you’ll need to verify that your website is connected using the correct account. You can do this by heading over to the Websites section inside your Rank Math account area. If your website is not shown there or if you see a message saying “No connected websites found,” it indicates that your website is not connected to your Rank Math account.

In that case, you’d need to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help. If the page shows “Connected,” choose Disconnect Account so that you can reconnect your website with your correct Rank Math account.

After disconnecting, you can click the Connect Now button and ensure that you choose the correct Rank Math account associated with your PRO license. Finally, click the OK, ACTIVATE NOW button.

Once your website is successfully connected with your Rank Math PRO account, you will see the status on the Help page of your WordPress dashboard and in your Rank Math Websites section.

If you’re still facing any problems or have any queries, please feel free to contact our support team, and we’d be happy to help you at any given time.

We hope this helps!

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Install Rank Math PRO Using Composer?

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We can see that the Content AI Starter subscription is active on your account.

Please follow the guide below to resolve the issue.

Can you please confirm to us if you’re seeing the correct number of credits when you log in to your rankmath.com/my-account/websites?

If you’re seeing the correct number of credits here like in the image above, then this is an issue with syncing information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

1 . Please verify that you’re running the latest versions of the Rank Math plugins. According to the Rank Math changelog https://rankmath.com/changelog, the current versions are Rank Math PRO v3.0.49 and Rank Math Free v1.0.206.

2. Please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

3. Once done, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

You should be seeing your correct Content AI credit and you can continue using the Content AI. If not, please let us know and we’ll be happy to investigate it further.

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you for choosing Rank Math.

Hello,

Yes, the Content AI subscription is different from the Rank Math PRO plugin subscription. We can see you currently have the Content AI subscription on your account. For more details on the Content AI, you can check this article: https://rankmath.com/content-ai/

In order to purchase the Rank Math PRO subscription, you can visit this URL: https://rankmath.com/offer/

However, can you please confirm if you don’t need this Content AI subscription and want to purchase the Rank Math PRO plugin subscription? If so, then we can initiate the refund for the Content AI and then you can purchase the PRO subscription.

Looking forward to hearing back from you.

Thank you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Don’t hesitate to get in touch if you have any other questions.