Hello,
We’re sorry to hear about the trouble you’re facing with your Rank Math PRO subscription. We understand how important it is for you to have an active subscription, especially when managing multiple websites.
To ensure that your account has an active subscription, please follow these steps:
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Check Your Rank Math Subscription: You can head over to the Rank Math website and log in to your account area. From the left sidebar, choose Subscriptions to check the current status of your Rank Math subscription.
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Check if You’re Using the Latest Version of Rank Math PRO: Make sure that you are using the latest version of the Rank Math PRO plugin. To check if you’re using the latest version of Rank Math PRO, head over to WordPress Dashboard → Plugins and look for the version of Rank Math PRO installed on your website.
If you find that your subscription is not active, you can upgrade your subscription by following the steps outlined in this tutorial.
If you need further assistance or have any other questions, please feel free to contact our support team, and we’d be happy to help you at any given time.
We hope this helps!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
I’m not slow-minded. Your automated reply is NOT HELPFUL.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that your PRO subscription has expired last November 22, 2023 due to non-payment and we cannot revert the cancellation.
When you are ready, please purchase the PRO plugin here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Why is there no record of an unpaid invoice then?
Hello,
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
There is no option to renew manually at this time.
However, in your case, it’s possible that you have fixed your payment method too late or for some reason, renewal doesn’t work and the subscription has already expired or been canceled. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
