My Subscription and account is not synchronised

#682747
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hi, I purchased a subscription (RANKMATH231124-5136-66814) and I tried logging into my account on the website but it still says that I have the free version.

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  • RankBot

    1 year, 10 months ago

    Hello,

    We’re sorry to hear that you’re experiencing issues with your Rank Math subscription. We understand the inconvenience this may have caused.

    To ensure that your website is connected with an active Rank Math subscription, please follow these steps:

    1. Log in to your Rank Math account area.
    2. From the left sidebar, choose Subscriptions to check the current status of your Rank Math subscription.

    Rank Math Subscriptions

    If you’ve confirmed that your subscription is active, please ensure that you are using the latest version of the Rank Math PRO plugin. To check if you’re using the latest version of Rank Math PRO, head over to WordPress Dashboard → Plugins and look for the version of Rank Math PRO installed on your website.

    Check the Rank Math PRO version in WordPress

    If you are not using the latest version, you can update the plugin or download the latest version of Rank Math PRO directly from your Rank Math Account area.

    If you are still experiencing issues after following these steps, please let us know, and we will be more than happy to assist you further.

    We appreciate your understanding and patience as we work to resolve this issue for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My Subscription and account is not synchronised’ is closed to new replies.