Hello,
We apologize for the inconvenience you’ve experienced with your subscription. To address the issue, we recommend checking your Rank Math account area to verify the status of your subscription. You can do this by logging into your account and navigating to the “Subscriptions” section from the left sidebar. This will allow you to confirm the current status of your Rank Math subscription.
If you missed an annual payment in December, it’s possible that your subscription has lapsed. In this case, you may need to renew your subscription or consider starting a new one. However, before doing so, we advise confirming the details of your previous subscription to ensure you select the appropriate package.
Regarding the issues with Rank Math PRO, such as it switching off or not updating, we understand the frustration this can cause. This is a known issue, and it can often be resolved by reconnecting your website with Rank Math. We recommend following the steps outlined in our guide on how to fix the “Automatic Update is Unavailable for this Plugin” error in Rank Math, which includes reconnecting your website with Rank Math.
You can find the guide here: Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math
If you’re considering switching to a monthly package, please ensure that you have verified the status of your current subscription before making any changes. If you have any further queries or encounter any difficulties, please feel free to contact our support team, and we’d be happy to assist you further.
We appreciate your understanding and patience as we work to resolve these issues for you.
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
