My sitemap as a problem that i can’t fix

#577210
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    i decided to look for the sitemap and i notice that i have a problem when i look for the sitemap.xml i have this message:

    This page contains the following errors:
    error on line 1 at column 7: XML declaration allowed only at the start of the document
    Below is a rendering of the page up to the first error.

    I was using Yoast, and decided to change to rank math because i though was a bug from the plugin, but it looks that is not.

    The only chance i made recently was to the nitropack, i was using the free version and the payed version on other website but since im planning to invest more on this website i ask them to change the subscription to kenyasoulsafaris.com but i don’t know if is the plugin that is causing this problem.

    I have already spend lot’s of months working on content on the website and i need the sitemap to be functional, can you please help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rakibuzzaman Siam

    2 years, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This sitemap error indicates that there must be some white space before the XML Sitemap’s source code. You can also look at the source code of Sitemap and see there is an extra space before the XML. This is caused by a blank line or space in your wp-config.php or functions.php file.

    Please follow this troubleshooting guide to fix that issue:
    https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declaration

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    Im sorry but theres no space or black line in any of this code pages. Theres another solution?

    Anonymous

    2 years, 4 months ago

    Rank Math free

    From the NitroPak staff they say i don’t have a sitemap. How this is possible? How does this happen, if i had it before? Can you help me to create a sitemap?

    Rakibuzzaman Siam

    2 years, 4 months ago

    Hello,

    Please note that Rank Math generates your sitemap on the fly so if they are looking for any physical file, they will not be able to find it in your file directory. You can locate your sitemap on /sitemap_index.xml.

    Regarding your current sitemap issue, if there is no space in your wp-config.php or functions.php file, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘My sitemap as a problem that i can’t fix’ is closed to new replies.