Hello,
I apologize for the inconvenience you are facing with your Rank Math subscription not auto-renewing and not getting access to it after payment. To resolve this issue, please follow these steps:
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Check Your Rank Math Account: Log into your Rank Math account using the email address “j***@s**********” to verify the status of your subscription.
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Verify Payment: Ensure that the payment of $60 was successfully processed and reflected in your account. If there are any discrepancies, please reach out to our support team for assistance.
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Contact Support: If you are unable to access your Rank Math PRO features after payment, it’s possible that there might be an issue with the account setup or activation. Please contact our support team with details of your payment and account information for further assistance.
Our support team is available 24/7, 365 days a year to assist you with any subscription-related issues. Thank you for bringing this to our attention, and we will work to resolve it promptly.
If you need further assistance, feel free to reply here, and a human agent will take over the ticket to assist you.
Sources:
Why Rank Math Doesn’t Offer a Lifetime Deal
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
There is no option to renew manually at this time.
Please ensure that your payment method has enough money, including VAT/Tax, to cover the renewal to avoid any issues upon renewing your subscription.
About the email address, you can change the email of this account from here: https://rankmath.com/my-account/edit-account/
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
