Hello, I apologize for the issue you’re facing with updating Rank Math SEO PRO. The error message “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” usually occurs due to one of the following reasons:
- There’s an issue with the zip file you’re uploading.
- You’re trying to update the PRO version while connected to the free account on your website.
- WordPress doesn’t have enough memory on the webserver to unzip and upload the zip file contents.
- If your server is located in a sanctioned country, your requests may be blocked by our server, resulting in the above error.
To fix this issue, please follow these steps:
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First, make sure there’s no issue with the zip file itself. You can download the latest Rank Math PRO version from your account and install it on your website.
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If you’re updating while connected to the free account, please confirm the email address with which your website is connected from Rank Math’s account page. Once confirmed, log in to your PRO account and reconnect your website. To do this, go to Rank Math SEO → Dashboard → Help and click on Disconnect Account to disconnect your account. Then click on Connect Now and select the correct account to reconnect.
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If you’re still experiencing the same error, it’s possible that your web server doesn’t have enough storage capacity to unzip and upload the file’s contents. Check if you encounter the same error when uploading other files to your website, such as images or videos. If so, you may need to free up some storage space on your web server or contact your web host to request more storage.
If none of these solutions resolve the issue, I recommend replying to the ticket you opened or opening a new support ticket. Our support team will be able to assist you further in resolving this issue.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
