Hello,
I’m sorry to hear that you are facing issues with the focus keyword disappearing after setting and saving the post in Rank Math on your new site. Thank you for providing detailed information about the problem you are experiencing.
Based on the information you provided, it seems like there might be a technical issue causing the focus keyword not to save correctly. To troubleshoot this problem, I recommend checking if there are any conflicts with other plugins or themes that might be affecting Rank Math’s functionality.
Additionally, you can try the following steps to see if they resolve the issue:
- Ensure that you are using the latest version of Rank Math.
- Check for any JavaScript errors in the browser console when trying to save the focus keyword.
- Temporarily deactivate all other plugins except Rank Math and switch to a default WordPress theme like Twenty Twenty-One to see if the issue persists.
- Clear your browser cache and cookies before attempting to save the focus keyword again.
If after trying these steps the issue still persists, please assign this ticket to a human agent by clicking on the appropriate button so that they can further investigate and assist you in resolving this matter.
Thank you for your patience and cooperation in resolving this issue.
Best regards.
Sources:
Bulk Editing Options in the Rank Math SEO Plugin
How to Automate the Insertion of Focus Keyword » Rank Math
Analyzing Your Site’s SEO with Rank Math’s SEO Analysis Tool
How to Enter SEO Meta Title, Description, and Focus Keyword » Rank Math
Thank you for the prompt response. I have done all the above and cleared the cache before trying again. I have noted that when I try to update the focus keyword on the posts page (on WordPress dashboard that shows a list of all posts) where I click SEO details, I see a message down on the left like this:
https://my domain.com/wp-admin/edit.php# could you kindly let me know what exact error it may be.
I didn’t experience the same issue with my other site.
Thank you
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
I understand you have tried deactivating plugins but the issue persists. May you please try using the other methods mentioned in this KB article.
KB: https://rankmath.com/kb/meta-data-not-saving/
If the issue persists after following this guide, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Wordfence firewall and most likely this is why you’re facing the issue. Please check the screenshot in the sensitive data section for reference.
In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
You may try following this link to learn how you can whitelist Rank Math REST Routes in Wordfence Firewall: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Let us know how it goes. Looking forward to helping you.
Thank you.
Dear Rank Math support team,
Thank you for your dedication to offering assistance. The step by step instructions have worked and I am now able to save the focus keywords.
Best regards,
Beatrice
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your kind words and your support.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
I’m closing this ticket now but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
