My credit card is not accepting by Rank Math. Bank said all is ok.

#593876
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,

    I am currently using rank math free version (website name http://www.healthpluslook.com). I have tried several time to purchase 50 connects using my VISA Credit card. But the system is not accepting the payment. As per my bank (City Bank, Bangladesh), there is not issue from their end.

    Could you please check the issue. And guide me?

    Regards,
    Imad Shariat

Viewing 5 replies - 1 through 5 (of 5 total)
  • Rakibuzzaman Siam

    2 years, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    [moved to sensitive data section]
    Link of the screen shot.

    – Payments in USD $ : Yes
    – Supports subscription-based payments: Not Sure
    – You are not using a prepaid card: Credit card
    – International payments are turned on: Yes
    – Your IP is not a Proxy, or you are using any VPN or hosting service: Original IP

    Looking forward to hearing from you soon.

    Regards.

    Md. Sakib Khandaker

    2 years, 3 months ago

    Rank Math agency

    Hello,

    Please make sure that the flag during checkout is showing the correct country at the top right corner.

    If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.

    Also, you may try purchasing under a different network or browser to see if that helps.

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,

    Have successfully purchased. It was required the enlisted phone’s network.. Thanks for the support.

    Regards

    Alhan

    2 years, 3 months ago

    Hello,

    We are glad that your concern was resolved.

    Please feel free to create a new forum topic if you do have another question in the future.

    It will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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