Hello,
Thank you for reaching out to us regarding the unexpected charge on your credit card. We apologize for any inconvenience this may have caused.
To assist you further with this issue, we kindly ask you to provide us with the following details:
- Your Rank Math account email address
- Any transaction ID or reference number related to the charge
Once we have this information, we will investigate the matter promptly and provide you with a resolution.
Looking forward to your response. Thank you for your cooperation.
Best regards.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
Hi,
I do not have any reference number. I had a subscription under a*******@a*************. Now, there is no active subscription.
My other email address is a*******@i*******.
Could you please check?
BR
Anuradha
Hello,
It looks like the payment was made using the email ID we have shared in the sensitive area. Would you like us to merge the two accounts? If so, which one do you want us to keep?
Please let us know so we can help you further with this.
Hi,
Neither of the accounts have an active subscription. Could you please provide the email ID that was used for the charge?
Best regards,
Anuradha
Hello,
We have added the email address in the sensitive data section.
Kindly check.
We really look forward to helping you. Thank you.
Hi,
Thank you for the reply. Yes, it is my email ID, and I thought I had cancelled the subscription.
Is it possible to cancel the subscription now and get a refund now?
BR
Anuradha
Hello,
As requested, we have initiated a refund on your requested transaction on your account. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
