Hello,
I’m sorry to hear about the issue you are facing with your Business subscription not being listed when trying to add a third website. To resolve this, please ensure that your websites are correctly connected to your Rank Math account.
Here are the steps to reconnect your websites:
- Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
- Choose Disconnect Account to disconnect your current account.
- Click the Connect Now button and select the correct Rank Math PRO subscription associated with your Business plan.
- Finally, click OK, ACTIVATE NOW to reconnect your website with the correct subscription.
If after following these steps you still encounter issues, please reach out to our support team by clicking here for further assistance. We’ll be happy to help you with any queries or problems you may have.
Thank you for reaching out, and we appreciate your patience.
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Setup Rank Math SEO Plugin Properly
when i follow the instructions above on your reply to my support ticket, it only lists my account as a FREE account…my PRO Business account is not one of the subscriptions listed.
Hello,
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hello again.
My Business subscription was purchased on 4/6/22. Invoice was received via email that same day. However, as I click on the link, on the email, to view my Invoice, it takes me to my Dashboard where my subscription is not listed, nor does it direct me to the Invoice. As a result, I can only share with you a thumb nail screen shot, of the email, that I received from RankMath confirming my subscription purchase, which it does not allow me to attach to this TICKET.
I have 2 websites that are listed under this subscription (198 client websites remaining under this subscription), which is evident that I purchased the Business package, and I am sure you can confirm from your end.
Why, I am being asked to show an Invoice, when on your end, you should have record of the email confirming my subscription purchase dated on 4/6/22, and confirming it with the 2 Business websites that are listed on my RankMath account Dashboard. Please help, I have client websites to work on and I am losing valuable time to get their website up and running with RankMath SEO.
Hello,
We can see a Business subscription on your account but it’s expired and it ended on April this year. That happened because the payment for it couldn’t be collected from the payment method on file.
If you want to activate the Business subscription once again you need to purchase a new one from here: https://rankmath.com/pricing
Thank you.
Ok, but I understand that you have the correct bank account information on file. I was not notified by Fast Spring (RankMath) of the charges not be able to be processed, nor does my bank have any history on the charge attempt on my bank account by FastSpring.com. Which leads me to believe that my subscription was not automatically renewed by RankMath. In December of 2023 my account was used successfully to purchased Content AI (Order Reference: RANKMATH231214-5770-94270), and is still active on file with you.
Now, I checked your new prices, and I noticed that they have gone up, therefore, I will now be paying an increase of 18.4834% for a new subscription, from last current subscription payment of $211 to $251.88 for a new subscription. I am ok with this, but I would like the option of paying it monthly and not annually, is this possible?
Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
