Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Yes, for sure, please check if the United Arab Emirates is on the sanctions list?
Hello,
Thank you for getting back to us.
No, United Arab Emirates is not on the sanction list, but our record shows that that account either signed up, logged in, or made a purchase from a sanctioned country. This was why the account was suspended.
That said, if you can send us some documentation that shows you’re currently living in a non-sanctioned country – then we would be happy to review your account again.
Thank you for choosing Rank Math!
Hello,
We have unbanned your account.
However, you might get blocked again if our systems detect a login from any of the sanctioned countries. If you have shared your logins with anyone, please change the password right away and ensure no one logins from the sanctioned countries.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
