Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
We escalated the concern with our accounts team. As per checking, both payments were cancelled (on 10th and on 16th).
Please get in touch with our payment processor, FastSpring to get more details about the charge and cancellation. Connect with them via this form to get assistance: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
