Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Rank Math uses a third-party software to capture mobile snapshots of your website and display them on the SEO Analysis tool.
The snapshot is cached every week and we currently don’t have any control over it.
Kindly wait for a couple of days and see if the snapshot is updated.
You may also head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click on the button “Clear SEO Analysis Data”. After that, re-run the SEO Analysis again.
Looking forward to helping you.
Thank you.
Thank you for your fast help.
I’m getting a error massage when i press Clear SEO Analysis Data.
I will try later again.
Should i wait a week for updating or is there a problem that i have to do something?
Best Regards
Kris Ledergerber
Hello,
I checked your website with some external SEO analyzer tools and seems that your mobile snapshot is showing properly there.
Can you please share the error which you’re facing while trying to clear the SEO Analysis data? You can also share a screenshot of the error that you’re facing with this tool: https://imgur.com
Looking forward to helping you.
Thank you.
I have still the same pciture at the SEO-Analysator and i added the error
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve tried accessing your site, but it seems that we’re getting blocked by a firewall.
In this case, please whitelist or open access to countries India, Portugal, and the Philippines to investigate this issue on your site.
Looking forward to helping you.
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
