Missing Global Identifier choice in Woo settings

#783907
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    Hello, following this article – https://rankmath.com/kb/gtin-mpn-woocommerce/ – where i can go to General Settings > Woocommerce > and choose to activate the global identifier, I can’t, because that option is not there? The plugin says it’s up to date? Please advise, thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I apologize for the inconvenience you are facing with the missing Global Identifier choice in your Rank Math settings.

    Based on the information provided in the article you mentioned, you should be able to find the Global Identifier setting under WordPress Dashboard → Rank Math SEO → General Settings → WooCommerce. However, if you are unable to locate this option despite having an up-to-date plugin, it might be due to a specific configuration or compatibility issue.

    To assist you further and resolve this matter, I recommend assigning this ticket to our support team by clicking on the available buttons. Our dedicated support agents will investigate the issue and provide you with a solution promptly.

    Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you.

    Sources:
    Adding GTIN, ISBN & MPN Schema to WooCommerce Products Using Rank Math » Rank Math
    Rank Math General Settings

    Adetayo

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

    We might need to take a closer look to the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Looking forward to helping you.

    Thank you.

    Miguel

    1 year, 5 months ago

    Hello,

    Thank you for contacting support.

    Please note that the option you mentioned is only available in the PRO version of the plugin and you only have a Free account.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Missing Global Identifier choice in Woo settings’ is closed to new replies.