Hello,
Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your Content AI credits not showing on your website.
It seems that there might be a mismatch between the emails on your Rank Math and Content AI accounts, which could be causing the issue. In this case, we will need to merge both accounts or transfer your credits to the email connected to your account.
To resolve this, please provide the invoice you received from FastSpring.com in the Sensitive Data section of your support ticket. Our support team will then assist you in merging both accounts or transferring your credits to the correct email address.
We appreciate your patience and understanding as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to let us know.
Thank you for your cooperation.
Sources:
How to Restore Missing Content AI Credits » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
