Missing AI credits on my account.

#625037
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello,

    I accidentally bought my credits with an other Gmail account than my account on Rank Math.
    My account on Rank Math is [moved to sensitive data section], but I now made an account with [moved to sensitive data section].

    For now, I switched my account to the other account so I can use the credits. But I want the credits on my other account if possible.

    Greetings Renske

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we can merge your accounts to consolidate them and apply the credits properly.

    Could you please confirm which email address you prefer to use so we can process it?

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Thank you for the quick reply. I would like to use R****************@g********

    Thank you

    Greetings Renske

    Princess

    2 years, 1 month ago

    Hello,

    We have merged your accounts as requested. Kindly check the sensitive data section for more information.

    Please check on your end if everything is working as expected.

    Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Missing AI credits on my account.’ is closed to new replies.