Meta titles and descriptions not saving - Support

Resolved Anonymous
2 years, 1 month ago

Rank Math free

Hi, after adding meta titles & descriptions to each page does not save after clicking update.

I’ve tried this on a staging site with all the plugins turned off (except Rank Math), & using default theme Twenty Twenty-Three, & it’s still not saving.

Viewing 4 replies - 1 through 4 (of 4 total)

Anonymous
2 years, 1 month ago

Rank Math free

I should also add that I got our web host (GoDaddy) to turn off the Firewall, & I again tried all this but it didn’t work.

Adetayo
2 years, 1 month ago

Hello again,

If you have followed the initial troubleshooting steps and the issue persists, then we might need to dive in and check your settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Anonymous
2 years ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Ike
2 years ago
Hello,

We can confirm that GoDaddy’s firewall is blocking Rank Math’s Update route:

You can share this image with your hosting company (GoDaddy) and ask them to whitelist the following Rank Math routes:
```
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
```
Hope that helps and please do not hesitate to let us know if you need further assistance.
RankBot
1 year, 12 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Meta titles and descriptions not saving’ is closed to new replies.