Hello,
I’m sorry to hear that you’re experiencing issues with updating the title tag and meta descriptions for your WooCommerce categories. This issue could be due to a few different reasons, such as plugin conflicts or JavaScript-related errors.
To troubleshoot this issue, I recommend checking for plugin conflicts by following the steps outlined in our knowledgebase article on plugin conflict. If you’ve already done this and still couldn’t find any conflict, you can proceed with diagnosing JavaScript-related errors from the JavaScript Console.
You can check for JavaScript-related errors in your browser’s console panel. If you’re using Chrome, you can open the console panel by navigating to More Tools → Developer Tools from the Chrome menu, and then clicking the Console tab. Alternatively, you can use the keyboard shortcut Cmd + Option + J (in Mac) or Ctrl + Shift + J (in Windows, Linux) to open the Chrome console panel.
If you’re still unable to resolve the issue after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this concern to our attention.
Sources:
General Tab in Meta Box of Rank Math SEO Plugin
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Resolving Rank Math Schema Markup Related Issues
Homepage SEO Settings via Meta Title and Description
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
In this case, while saving the metadata, please keep the browser console open in the “Network” tab and see what the status code of the following route: https://www.yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user
You can find the browser console in your browser following this guide: https://balsamiq.com/support/faqs/browserconsole/
If it’s returning any other value than a 200, there’s something wrong with the route and we would request you to get in touch with your hosting provider to make sure that REST APIs are not getting blocked.
However, if it returns 200, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Thank you for your patience.
If the route is returning 403, then it may be getting flagged by your security or server firewall.
In that case, you may get in touch with your web host to whitelist the route.
You may also check if your website has the ModSec (ModSecurity) feature enabled on your server as it can block some modules from Rank Math.
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
