Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/
Let us know how it goes. Looking forward to helping you.
Thank you.
Yes, I am using a firewall. The firewall has always been there in the past, and I’ve always been able to make changes to my website.
I also contacted WordPress yesterday. For an hour they could not figure out why changes on my website were not working. They came to the conclusion that it’s ELEMENTOR because other people are having the same issue with the updated version.
Hello,
Thank you for your patience.
We’ve tried the latest version of Elementor and Rank Math plugins, but they seem to be working fine on our test install.
If the issue still persists, we might need to take a closer look at your site to investigate.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have no idea how to do any of this. Can I receive a call?
WordPress & FTP logins? Do you mean my login information along with password?
Hello,
Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.
WordPress & FTP logins? Do you mean my login information along with password?
Yes, we are asking for your WordPress and FTP logins along with your password so that we can access your website and check the issue further for you.
You can share the logins in the sensitive data section by following the steps shared by my colleague above.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your GoDaddy firewall and most likely this is why you’re facing the issue. Please check the screenshot in the sensitive data section for reference.
In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection
You may try following this link to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall: https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305
If that doesn’t help, you can get in touch with GoDaddy support to see if they can help you to resolve this issue.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The routes cannot be whitelisted with an IP address because the call to the routes should be coming directly from your website.
Those routes are REST API routes that are added to WordPress by our plugin so, the same method used to whitelist any other default route from WordPress should also work for those.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
