Meta Boxes Just Disappeared

#585642
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hello,

    So we’ve switched from Yoast to RM and are trying it out on some of our sites before going premium, however, we just encountered an issue. All of our sites basically have the same plugins (for the most part), and all of our sites use the Divi theme. All sites are fully updated with plugins, theme, WP and PHP. All of a sudden though, on just one of our sites, the meta boxes aren’t opening up in the editor screen. In fact, RM seems to be unresponsive, but only on this one site, and it was working fine just a few days ago. All of our other sites using Rankmath are working fine.

    https://aioatc.com

    Can you help me out, please?

    *** I went through some previous support threads on your site but was not able to resolve the issue.

    Thanks,
    Ron

Viewing 5 replies - 1 through 5 (of 5 total)
  • Great

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math support. I apologize for this inconvenience.

    To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    2 years, 4 months ago

    Hello,

    We’ve checked your website and we can see that the Rank Math SEO meta box is working properly on your Divi theme.

    Can you please confirm if you’re facing this issue on some specific post or page? If so, please share the affected post or page URL so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    Yes, thank you. I also emailed Bhanu and he told me to double check that my Divi was updated, because sometimes that can cause an issue. I didn’t even realize a theme update was available. Anyway, that fixed it….thanks!

    Great

    2 years, 4 months ago

    Hello again,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Meta Boxes Just Disappeared’ is closed to new replies.