Merging of accounts

#714018
  • Resolved Anonymous
    Rank Math free

    Hi,

    please merge my existing accounts:

    1. p*************@w***** (I purchased my rankmath seo subsription with it)
    2. p******@p***************** (I purchased my content AI subscription with)

    Thank you very much in advance, and have a great day!

    Cheers Patrick

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Thank you for reaching out to us. We apologize for any inconvenience this may have caused.

    To merge your existing accounts, please open a ticket on our Support forum by visiting the following link: Rank Math Support Forum. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide the details of the accounts you want to merge.

    In the Sensitive Data section, please enter the email addresses you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, you need to select one of the emails as your preferred email address.

    Please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. Once done, click the SUBMIT YOUR TICKET button.

    Our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as requested.

    If you have any further questions or concerns, please feel free to let us know.

    We are here to help 24/7, 365 days a year.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    How to Delete Your Rank Math Account » Rank Math

    Hello,

    Thank you for contacting Rank Math support.

    Can you please open another ticket with your other email (p*************@w*****) so we can verify that they’re owned by the same person? You can link to this ticket in your new ticket.

    Looking forward to helping you with this.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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