Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We were able to locate your PRO account under the email address: Please refer to the email address added in the sensitive data section.
Please let us know the preferred email address you would like to continue using Rank Math PRO.
Looking forward to helping you.
Thank you.
Interesting.. that’s also my email address. If I change the email address on this account to k******@g********, then after it’s merged I can change back to my regular address?
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
Thanks, I will actually request this account be cancelled… the one that’s under j****@t**************. Then once this one is gone, I will just change the email address on my other account to j****@t**************, saving you the work of the account merge! 😉 If possible, could you delete this account now that the ticket is resolved, so I can re-use this email address on this account? Thank you!
Hello,
As requested we have deleted/blocked your account on Rank Math. From today, you won’t be able to access the member area on Rank Math. Of course, we’re very sorry to see you go.
Hope that helps.
