Merge Account – Wrong Email

#675796

Resolved Anonymous
1 year, 10 months ago

Rank Math free

Hi there,

An office mate just bought the pro version with the wrong email (m********@s*************), which I don’t have access to because that mail is for the whole department as a group, and I would like to use my email instead (h*************@s*************).

I don’t have any invoice, etc because I don’t have access.

Could you merge the accounts, please?

Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 10 months ago

Hello,

We apologize for the inconvenience you are facing. When upgrading to a PRO plan with a different email address, it is essential to connect the correct email to your account. To merge the accounts or change the email connected to the PRO plan, please open a ticket on our Rank Math Support Forum.

In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the email address you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, you need to select one of the emails as your preferred email address.

If you have any trouble opening the ticket or need further assistance, please feel free to reach out to our dedicated support team. We are available 24/7, 365 days a year and will be more than happy to help you out.

Thank you for bringing this to our attention!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math

Princess
1 year, 10 months ago

Hello,

We have replied to your other ticket about the same issue. We are closing this one in favor of that.

Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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