Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems you’ve shared the cPanel details. We would require WordPress admin details.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Whenever I click on edit on any page or post, the screen goes blank. Are you also facing the same issue? Also, please let us know where Meta Box snippet doesn’t opens.
Looking forward to helping you
Thank you
I haven’t experienced what you just described, on the edit product page the meta box doesn’t fully load.
Hello,
I’ve tried editing your products, but I’m unable to replicate the issue. Please refer to the screencast attached in the sensitive data section.
Could you please confirm if I’m missing some steps to replicate the issue or if there’s an affected product URL so we can investigate further?
Looking forward to helping you.
Thank you.
Ok, I will check , again maybe the problem solved itself😅
Hello,
We are glad we could help. If you need help again, we are here for you.
Thank you.