Making Table Collapsable - code didn't work - Support

Resolved Anonymous
8 months, 2 weeks ago

Rank Math free

Hi,

I followed the directions in the link below. I added the code to the rank-math.php file and then the css code to the theme’s style.css. However, my tables are still not collapsing. My site is gisellebaumet.com and here’s an example: https://gisellebaumet.com/blog/number-4545-meaning/

I followed the directions here: https://rankmath.com/kb/table-of-contents-block/?_gl=1*p0u21n*_ga*MjEyOTg4OTQ5Ni4xNzE0Njc1NDMw*_ga_WTF2SQ5LGQ*MTcxNDY3NTQyOS4xLjEuMTcxNDY3NTY1My42MC4wLjA.#make-the-table-of-contents-collapsible

The codes are still where they should be and as I mentioned, they didn’t work.

How can I get them to work?

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

RankBot
8 months, 2 weeks ago
Hello,

I apologize for the inconvenience you are facing with the collapsible table of contents on your website. I see that you followed the instructions provided by Rank Math to make the table of contents collapsible but encountered issues with it not working as expected.

To troubleshoot this issue, please ensure the following:
1. Double-check that the code snippets are correctly added to the rank-math.php file and the CSS rules are correctly added to the style.css file in your theme.
2. Verify that there are no syntax errors or typos in the code snippets added.
3. Clear any caching plugins or server-side caching that might be affecting the display of the collapsible table of contents.
4. Ensure that there are no JavaScript errors in the browser console that might be interfering with the functionality.
If after verifying these points, the collapsible table of contents is still not working, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for your understanding and patience.

Sources:
How to Add Rank Math’s Table of Contents Block » Rank Math
How to Turn Rank Math FAQ Block into an Accordion » Rank Math
Anonymous
8 months, 2 weeks ago

Rank Math free

All the above have been done and still doesn’t work.

Reinelle
8 months, 2 weeks ago

Hello,

Apologies for the inconvenience.

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Making Table Collapsable – code didn’t work’ is closed to new replies.