Main Page Sitemap page not found

#642114
  • Resolved Anonymous
    Rank Math free

    I recently started using RankMath for my website. In the Sitemap setting under general settings when i’m clicking the link domainname/sitemap_index.xml its showing page not found. However when i’m clicking the sitemap link under post, page, landing page, stories section, its opening correctly.
    I’ve cleared the cache, changed number of links sitemap, added the code snippet under the .htaccess file. But for no good.

    Now, just for your kind information, when i’m using other seo tools, the problem isn’t occuring. Please look into this matter.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your patience.

    We’ve checked your site, and it seems that you haven’t added any posts/pages on your site.

    To generate the sitemap, there should be at least one URL that is already published.

    Let us know if the sitemap is still showing 404 even after publishing/posting a page on your site as only indexed pages are included in your sitemaps.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Hey Reinelle, it seems that was the problem only. The sitemap is working now!
    Thanks for you support.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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