Hello,
We’re sorry to hear about the issue you faced with the Rank Math plugin. It’s definitely not the experience we want you to have.
The problem you described with the buttons sounds unusual, and we’d like to help you resolve it. This could be due to a conflict with another plugin or theme on your website.
To address this, we recommend checking for any conflicting plugins or themes. Some plugins are known to conflict with Rank Math, especially those that perform similar tasks. You can follow the steps in this guide to check for and resolve any conflicts: Rank Math Plugin Requirements for WordPress Websites
If you’re still facing issues after checking for conflicts, please let us know, and we’ll be more than happy to assist you further.
Thank you for your loyalty to Rank Math, and we appreciate your understanding as we work to resolve this issue for you.
Looking forward to helping you get this sorted out!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Rank Math Plugin Requirements for WordPress Websites
Does Installing Rank Math Slow Down My Website? » Rank Math
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Can you tell what the issue is based on the Error Log code?
Hello,
The error logs you shared don’t seem to be related to Rank Math. Please note that Rank Math doesn’t modify any styling of other plugins or your theme elements.
Can you please try sharing a screenshot of the issue? You may also share the affected URL here so we can take a closer look.
Looking forward to helping you.
Button in the hero image, and all the rest besides the one in the header get extremally large. On the backend of the editor it looks normal. But once I activate Rankmath I get this error
Hello,
We do not think this is related to Rank Math since our plugin does not modify your frontend design. But if you have installed all your other plugins except Rank Math and are still getting the same issue, then we can help take a look for you. Please follow these steps to share your website access with us:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hey, Sorry I’m late to the reply. I’m going to give access today.
Please note that when you do gain access, please do not update WordPress, because the latest version is where we are having the issues. So I had to have a developer restore the version back to 6.3.2 where the design is not affected.
Additionally I contacted the company who made the template so possibly it might have something to do with that?
Probably by EOD ill send over access. Also I cant figure out how to send screen shots through this support, thanks.
Hello,
Sure, let us know how this goes.
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
