Hello,
We’re currently working on a solution to this, and will have an update before end of this week.
Thank you
Hello,
We have a ready fix, but we would like you to first try it on your staging website before it’s released.
To do this, replace the contents of seo-by-rank-math/includes/modules/sitemap/providers/class-author.php with the ones from https://gist.github.com/Nickbahson/2adf9828583161bc175d0e9994f2d905,
clear cache and try the sitemap.
We are really looking forward to including this fix in the next release.
Thank you
Sorry for the very late response, I didn’t notice there was a second page so didn’t see your message, but I will test this asap today and get back to you! Thank you very much for the help!
Hello,
Sure thing! We’re looking forward to hearing back from you.
Cheers!
Hello,
We tried testing this new code and we cleared our cache as instructed earlier in this thread, but it doesn’t seem to have fixed the issue as we’re still missing the authors sitemap.
https://uat.hercampus.com/sitemap_index.xml
I’ve also included the auth credentials in the sensitive data section.
Thank you.
Hello,
Could you please make this change on the staging site and install File Manage plugin, on the staging site (not to be used to edit files, but to verify the contents of some files).
Then we will take another look, seems like I might have missed something(s).
Thank you
Hi,
I mentioned this earlier but I believe the wp filemanager plugin won’t work due to the limitations on the file system access in WPVIP: https://docs.wpvip.com/technical-references/plugin-incompatibilities/ . Does the access to the github repo we gave not suffice anymore?
Thank you.
Hi,
When we tested with the github repo and the database provided; and found the reason that the author’s sitemap was not showing was because of fatal error caused by memory limit, and added a fix to this, which we verified to now work.
Normally this should have worked on your staging site as well (after you edited the file with the contents from the gist we shared), but it did not work, which means there’s something else I missed.
Could you please reach out to WPVIP and ask them of what troubleshooting options they offer for their clients.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
